Job Title: Business Analyst – HR Process Reengineering (Project Stargate)
Employment Type: Full-time
Job Location: Dhaka, Bangladesh
Department: HR Transformation / Digital Transformation
Number of Vacancies: 1
Job Context
MIAKI is an organization with skillful resources that are relentlessly working to make a difference in the spectrum of Tech & Digital Services. As a Multi-Country Service Provider, we specialize in delivering customized software solutions, digital transformation initiatives, and managed services across local and international markets.
We are seeking an experienced Business Analyst – HR Process Reengineering to support Project Stargate, a strategic HR transformation initiative. The selected candidate will play a critical role in redesigning HR processes, aligning system implementation with business needs, and ensuring structured documentation and governance throughout the project lifecycle.
Role & Responsibilities
1. HR Process Reengineering
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Conduct end-to-end process mapping across HR modules including Recruitment, Payroll, Performance Management (PMS), Learning & Development, HR Operations, ESS/MSS.
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Identify process gaps, redundancies, control weaknesses, and improvement opportunities.
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Design optimized “To-Be” process frameworks aligned with industry best practices and organizational policies.
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Facilitate validation workshops with HR stakeholders to finalize process improvements.
2. Requirements Management
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Gather, analyze, and document Business Requirement Documents (BRD).
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Translate business needs into detailed Functional Requirement Specifications (FRS).
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Maintain requirement traceability from documentation through configuration and final solution delivery.
3. Stakeholder & Vendor Coordination
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Act as a liaison between HR, IT, and system implementation partners.
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Coordinate requirement clarification sessions and support UAT preparation activities.
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Maintain issue logs, risk registers, and resolution tracking documentation.
4. Documentation & Governance
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Maintain structured process documentation, SOPs, and workflow diagrams.
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Prepare periodic project status reports and dashboards.
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Support change management and communication initiatives during transformation phases.
5. Testing & Implementation Support
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Assist in User Acceptance Testing (UAT) planning and execution.
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Validate system configurations against documented business requirements.
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Support go-live readiness activities and post-implementation stabilization.
Job Requirements
Educational Requirements
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Bachelor’s degree in Business Administration, HRM, MIS, or a related discipline.
Experience Requirements
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4–6 years of experience as a Business Analyst, preferably in HR systems implementation or transformation projects.
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Proven hands-on experience in HR process mapping and process reengineering initiatives.
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Strong understanding of the end-to-end HR lifecycle processes.
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Experience working with ERP / HRIS platforms.
Preferred Qualifications
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Experience in banking or large corporate environments.
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Professional certification in Business Analysis (e.g., CBAP / PMI-PBA) or Process Improvement methodologies.
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Prior exposure to HR automation or digital transformation projects.
Key Competencies
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Strong analytical and structured problem-solving capability.
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Excellent facilitation and stakeholder communication skills.
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Process-driven mindset with attention to detail.
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Ability to work effectively in cross-functional environments.
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Strong documentation and governance discipline.
Reporting Line
Reports to: Project Manager – Project Stargate / Head of HR Transformation
Compensation & Benefits
Competitive and negotiable, based on experience and market analysis.
Other benefits as per company policy.
Application Process
Interested candidates are encouraged to submit their updated CV highlighting relevant HR transformation and ERP/HRIS implementation experience.