Job Title: DevOps Engineer (Support & Monitoring)
Employment Type: Full-time (On-site)
Job Location: Dhaka, Bangladesh
Number of Vacancies: 1
Job Context
MIAKI is an organization with skillful resources that are relentlessly working to make a difference in the spectrum of Tech & Digital Services. As a Multi-Country Service Provider, we specialize in developing customized software and mobile applications and providing outsourcing services for skilled resources in both local and international markets. Our expertise also extends to serving as a Managed Services Partner in the digital space and fostering the creation of companies and innovative ideas.
At MIAKI, we believe in delivering value through quality, innovation, and operational excellence. We empower our teams to maintain high system reliability and ensure exceptional customer experience.
We are seeking a DevOps Engineer (Support & Monitoring) to manage and maintain production environments, monitor infrastructure health, and ensure high availability, stability, and performance of deployed systems. This is a hands-on operational role focused on infrastructure monitoring, CI/CD support, logging, and production incident management.
Role & Responsibilities
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Maintain and monitor production and staging environments to ensure high availability and uptime.
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Provide Level 2 technical support for infrastructure and deployment-related issues.
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Monitor application and infrastructure performance using Grafana, Prometheus, and logging tools.
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Manage containerized environments using Docker and Kubernetes.
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Handle log aggregation, monitoring, and analysis using Elasticsearch / centralized logging systems.
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Manage and maintain CI/CD pipelines using Jenkins.
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Perform root cause analysis for production incidents and implement preventive measures.
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Deploy updates, patches, and fixes to ensure system stability.
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Maintain and administer Linux-based systems (RHEL/AWS Linux).
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Monitor database health, performance, and availability.
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Automate operational workflows using scripting and DevOps best practices.
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Prepare and maintain documentation for system configurations, troubleshooting guides, and monitoring procedures.
Must-Have Technical Skills
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Strong experience in Kubernetes (cluster management, deployments, scaling, troubleshooting).
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Hands-on expertise in Docker containerization.
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Experience with Monitoring Tools: Grafana, Prometheus.
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Experience with ElasticSearch / Log Data Management / Centralized Logging Systems.
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Strong knowledge of Jenkins (CI/CD pipelines).
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Strong working knowledge of Linux environments (RHEL / AWS Linux).
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Experience managing and monitoring Databases (SQL-based systems).
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Proficiency in Git and GitHub workflows.
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Solid understanding of CI/CD best practices.
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Strong troubleshooting and root cause analysis capability.
Experience & Qualifications
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Minimum 5 years of experience in DevOps, Infrastructure Support, or Production Support roles.
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Experience working in monitoring-focused or managed services environments is highly preferred.
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B.Sc. Engineering in Computer Science or related discipline (exceptional candidates may be considered).
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Experience supporting live production systems with high uptime requirements.
Core Competencies
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Strong analytical and problem-solving mindset.
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Proactive attitude toward system reliability and performance optimization.
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Ability to work collaboratively within a support and infrastructure team.
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Strong documentation and communication skills.
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Comfortable working in high-pressure production support environments.
Salary
Competitive and negotiable based on market analysis and hands-on experience.
Compensation & Benefits
As per company policy.
Interview Process
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Introductory discussion with HR
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Technical interview with CTO and technical team
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Final interview with the Project Owner
Application Instructions
Interested candidates are encouraged to submit their updated resume with relevant DevOps and monitoring experience clearly mentioned.