Job Title: Growth Hacker
Employment Type: Full-time (On-site)
Job Location: Dhaka, Bangladesh
Department: Strategy & Growth
Number of Vacancies: 1
Job Context
MIAKI is an organization with skillful resources that are relentlessly working to make a difference in the spectrum of Tech & Digital Services. As a Multi-Country Service Provider, we specialize in delivering customized software solutions, digital transformation initiatives, and managed services across local and international markets.
We are looking for an experienced Growth Hacker to drive customer growth, business expansion, retention, and revenue opportunities through a combination of data-driven experimentation, customer strategy, business development, and cross-functional execution.
The ideal candidate will have a strong understanding of B2B and enterprise customers and the ability to identify growth opportunities across the customer lifecycle. This role will work closely with Sales, Product, Technology, Operations, and Leadership teams to turn customer insights and market opportunities into measurable business outcomes.
The successful candidate should be comfortable working in an ambiguous, fast-moving environment, experimenting with new ideas, analyzing results, and continuously finding ways to improve acquisition, engagement, retention, and business growth.
Role & Responsibilities
Growth Strategy & Experimentation
- Develop and execute growth strategies focused on customer acquisition, engagement, retention, expansion, and revenue growth.
- Identify growth opportunities across the customer lifecycle and convert them into measurable initiatives.
- Design, execute, and monitor growth experiments using data and customer insights.
- Analyze experiment results and continuously optimize growth initiatives based on performance.
- Identify new channels, markets, partnerships, and business models that can accelerate company growth.
- Develop growth frameworks, KPIs, and dashboards to measure and improve business performance.
Customer Growth & Relationship Management
- Build and maintain strong relationships with B2B and enterprise customers.
- Understand customers' business objectives, challenges, methodologies, industry environment, capabilities, and limitations.
- Act as a strategic partner to customers by identifying opportunities to improve their business outcomes through MIAKI's products and services.
- Identify opportunities for upselling, cross-selling, retention, and account expansion.
- Conduct periodic business reviews and recommend solutions aligned with customer objectives.
- Develop customer success strategies that strengthen satisfaction, engagement, and long-term partnerships.
Business & Market Development
- Identify new business opportunities through customer insights, market research, networking, partnerships, and experimentation.
- Monitor market trends, competitor activities, customer behavior, and emerging technologies.
- Develop and test new approaches for acquiring and converting B2B customers.
- Collaborate with Sales to improve lead generation, qualification, conversion, and customer acquisition strategies.
- Support strategic initiatives designed to increase revenue and market presence.
Cross-functional Collaboration
- Act as a bridge between customers and internal teams, including Sales, Product, Technology, Operations, and Customer Success.
- Translate customer needs and market insights into actionable internal initiatives.
- Advocate customer feedback to influence product improvements, service development, and innovation.
- Coordinate cross-functional initiatives to ensure effective execution of growth and customer-focused programs.
- Collaborate with technical and product teams to understand the capabilities of MIAKI's offerings and identify new use cases.
Process Optimization & Innovation
- Analyze internal and customer-facing processes to identify opportunities for automation, optimization, and improved efficiency.
- Develop scalable processes that improve customer onboarding, adoption, engagement, and retention.
- Leverage AI tools, automation, and emerging technologies to improve growth execution and productivity.
- Continuously experiment with new tools, channels, technologies, and methodologies to identify growth opportunities.
- Stay updated with industry trends and translate relevant developments into actionable growth initiatives.
Job Requirements
Educational Requirements
- Bachelor's degree in Business Administration, Marketing, Engineering, Computer Science, or a related discipline.
- MBA or postgraduate qualification in Business, Strategy, Marketing, or a related field will be an advantage.
Experience Requirements
- Minimum 5–8+ years of experience in Growth, Business Development, Customer Success, Strategy, Account Management, Digital Marketing, or Enterprise Relationship Management.
- Proven experience working with B2B / Enterprise customers.
- Experience in technology, SaaS, digital services, startups, or high-growth businesses will be highly preferred.
- Demonstrable experience of using experimentation, analytics, or data-driven approaches to drive measurable business growth.
Required Skills & Expertise
Growth & Experimentation
- Strong understanding of growth hacking principles and methodologies.
- Ability to design, execute, measure, and optimize growth experiments.
- Strong understanding of customer acquisition, activation, retention, referral, and revenue growth.
- Strong analytical and data-driven decision-making capability.
B2B & Customer Success
- Strong experience managing B2B or enterprise relationships.
- Customer-centric and consultative mindset.
- Ability to understand complex customer requirements and translate them into actionable solutions.
- Strong understanding of customer lifecycle management and account expansion.
Business Development
- Strong commercial and business acumen.
- Ability to identify new revenue and market opportunities.
- Experience working with Sales teams to improve pipeline, conversion, and revenue outcomes.
- Strong negotiation, presentation, and stakeholder management skills.
Technology & Tools
- Familiarity with CRM platforms and business analytics tools.
- Experience with tools such as Jira, Trello, Azure DevOps, Asana, or similar collaboration platforms.
- Strong proficiency in Microsoft Office / Google Workspace.
- Familiarity with Generative AI and AI-assisted productivity tools.
- Ability to quickly learn and leverage new technologies and platforms.
Preferred Qualifications
- Experience working in a high-growth startup.
- Previous experience in Customer Success and Growth roles.
- Experience with SaaS, technology products, digital services, or marketplaces.
- Experience developing growth strategies for B2B or enterprise businesses.
- Strong interest in AI, emerging technology, gamification, and digital innovation.
- Familiarity with growth frameworks and methodologies such as those discussed in Hacking Growth.
- Knowledge of the gaming / gamer market will be an advantage but is not mandatory.
Key Competencies
- Growth-oriented and entrepreneurial mindset.
- Strong analytical and problem-solving skills.
- Ability to think creatively and challenge conventional approaches.
- Strong customer-focused mindset.
- Comfortable working in ambiguous and rapidly changing environments.
- Strong ownership and accountability.
- Excellent communication and interpersonal skills.
- Ability to manage multiple customers, projects, and growth initiatives simultaneously.
- Strong organizational and execution skills.
- Ability to work independently while collaborating effectively across teams.
- High ethical standards and ability to handle confidential business information.
Salary: Competitive and negotiable based on experience, skills, and market standards.
Compensation & Benefits: As per company policy.
Interview Process
- Introductory discussion with HR.
- Growth & Business interview.
- Final interview with the CEO / Executive Management.
Application Process
Interested candidates are encouraged to submit their updated CV highlighting their experience in growth hacking, B2B/enterprise customer management, business development, customer success, experimentation, and measurable business growth.